Call type
Calls
Chart
911 calls answered
—
—
PSAP % answered ≤15s
—
NENA target ≥90%
Report period
—
—
% ≤10s
—
PSAP total
% ≤20s
—
PSAP total
Calls >15s
—
16s and slower
Telecommunicators
—
Named agents with calls
Busiest agent
—
—
Avg call duration
—
Call length, not answer time
About “average answer time”: the ECaTS Agent Speed of Answer report gives each agent’s seizure-to-answer buckets (0–10, 11–15, 16–20, 21–40, 41–60, 61–120, 120+ seconds) and the share answered within 10/15/20/40 seconds. It does not publish an average answer time per agent, so this dashboard ranks by % ≤10s and calls slower than 10s. The “Avg duration” column is the report’s average call duration.